What if my password doesn't seem to be working?

The main reason for a correct password to receive an error, or be unable to log you in, is that this new system validates all Distributor & Preferred Customer credentials against Freedom, but this new system also requires passwords of 6-characters or more.  This is for security purposes.  Therefore, if an existing Distributor/Preferred Customer password is not at least 6-characters in length, that user will not be able to login to the new system until their password is updated in Freedom to have 6 or more characters. If this is the case for you, you have three options:

1. Login to Freedom directly to update your password
2. Call customer service and have them update your password
3. Use the password reset function on YoungevityUSA.com

If you opt for option 3, you will be asked to verify the following information before you’re able to update your password:

• Username
• Billing Zip Code
• Join Year OR Sponsor‘s Youngevity ID Number

Lastly, if you are going to reset your password, note that only letters [uppercase and lowercase; A, B, C… (and a, b, c…)] and numbers [0, 1, 2, 3, 4, 5, 6, 7, 8, 9] may be used. Symbols and special characters [` ~ ! @ # $ % ^ & * ( ) _ + – = { } | [ ] \ : ” ; ‘ < > ? , . /] are not allowed.

As always, let us know if you have questions/concerns through the feedback box on the bottom right of the website.